Frequently Asked Questions
Q: Is that really her hand writing?
A: YES! Gale has been a hand lettering artist for the last 35 years! She always got in trouble for doodling in school and has a passion for beautiful hand lettering!
Q: How long will it take for me to get my custom piece?
A: Because many of the items in our shop are hand lettered and custom, please allow at least 10-14 business days for your item to ship. If you have a special occasion and need a last-minute gift, please email Kaytee at email@example.com to ask if we can ship sooner and we'll sure do our best!
Q: What if there is something wrong with my order?
A: All sales are final due to the custom nature of many of the items. If something breaks during shipping or needs to be returned due to our error we will accept this on a case by case basis. Please make sure your spelling and instructions are correct! We certainly want you to be happy with what you purchased!
Q: What kinds of markers does Gale use?
A: Gale uses Sharpies, Montana markers, Molotov markers, Tombow brush markers and Zig Posterman paint markers. She's always trying new things and soon we'll have links to all the markers she uses so you can shop her supplies!
Q: Can she write on my personal globe or map?
A: In most cases, yes! You can contact her about writing on maps or globes you already own or you can purchase them and bring them to Bella Patina on the weekends she's there. You can also ship them to her and she'll letter them and ship them back. Contact Kaytee at firstname.lastname@example.org for more info! We love working with your special requests.
Q: Are all the maps vintage maps?
A: Some maps are reproductions of vintage maps to make them more durable and easier to write on. Maps mounted in frames or on box signs are actual vintage road maps that have a new life as art!